Shipping policy

Welcome to ZOYAN! We are committed to providing you with a seamless shopping experience for our science-led, nature-powered skincare products. Please read our shopping policy carefully, which outlines important information regarding your purchases.

1. Order Processing

Order Confirmation: Upon successful completion of your purchase, you will receive an order confirmation email to the address provided during checkout. This email will include your order details and a summary of your purchased items.
Order Fulfillment: We aim to process and dispatch orders promptly. Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
Order Status: You will receive a separate email with tracking information once your order has been shipped, allowing you to monitor its delivery progress.

2. Payment Information

Accepted Payment Methods: ZOYAN accepts various secure payment methods, including, major credit/debit cards (Visa, MasterCard),Scan to Pay, PayFast, Ozow, etc. - Via Paystack.
Currency: All transactions are processed in South African Rand (ZAR).
Payment Security: Your payment security is our priority. All transactions are encrypted and securely processed through our trusted payment gateways. We do not store your credit card details.

3. Shipping Policy

Shipping Destinations: ZOYAN currently ships to addresses within South Africa.
Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your delivery address and the chosen shipping method.
Delivery Times: Estimated delivery times vary depending on your location and the selected shipping service. Once shipped, local deliveries typically arrive within 2-7 business days. Please note that unforeseen circumstances (e.g., adverse weather, courier delays) may occasionally impact delivery times.

4. Returns and Refunds

Satisfaction Guarantee: Your satisfaction with ZOYAN products is important to us. If you are not entirely satisfied with your purchase, you may be eligible for a return or exchange.
Return Conditions: Products must be returned in their original, unused condition and packaging within 10 days of receipt.
Refund Process: Upon inspection and approval of your returned item, a refund will be processed to your original payment method.

For a complete understanding of our return procedures, eligibility criteria, and refund timelines, please review our Refund Policy.

5. Product Information

Product Descriptions: We strive to provide accurate and detailed descriptions of our products, including ingredients, usage instructions, and benefits. Please read all product information carefully before making a purchase.
Disclaimer: While we emphasize natural ingredients, we recommend performing a patch test before full application, especially if you have sensitive skin or known allergies.
Availability: Product availability is subject to change. In the rare event that an item you ordered is out of stock after your purchase, we will notify you promptly and offer alternatives or a full refund.

6. Privacy

Your privacy is paramount to us. We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.